Login issues can be really frustrating, and we do our best to stop them from occuring. When they occur, there are several ways you can try to solve it yourself before contacting support.

The classic "Have you tried turning it off and on again?". Sometimes the issue might be in your browser, and it is solved by simply restarting it.

Passwords can be hard to remember. You can think that you're 100% sure that you remember your password, and that might actually be wrong. Trust me, I've done that mistake enough times. To make sure this is not the cause of your login issue, reset the password and create a new one.

To reset your password, simply click the link below the Sign in button. You can also access it directly through this link.

Faulty data in your browser cache might be the source of your troubles. If the problem lies there, it can be resolved by pressing CTRL+SHIFT+DELETE in Chrome or Edge. This will open the menu for deleting browser data. Make sure to check the "Cookies and other site data" box, as well as "Cached images and files" and select a time range based on when you first experienced the problem (though we recommend clearing all of the cache). For example, if it occurred last week, select Last 7 days. Then press "Clear data". Once you do this, close Chrome and open it again, and try logging in again. This should hopefully resolve the problem.

If all else fails, it is time to call a friend. Click the Chat bubble in the lower left corner, and send us a message.

To get your issue resolved faster, we recommend you to attach screenshots of the error message you get when attempting to login, as well as any additional information related to the login attempt.

Examples of additional information you can provide